Magic-link not arriving, hotel didn't respond, proposal data wrong, common fixes.
Check spam/junk folder first — Easy RFP magic-links sometimes land there on first send. If not in spam: (1) confirm the email address you typed is correct (no typos); (2) wait 90 seconds; (3) try again. If still nothing, email [email protected] — we'll send manually.
Auto-chaser fires reminders at +24h and +48h automatically. After 72h with no response, the hotel is marked silent. You can: manually nudge via the hotel's sales contact (we surface their email when known), drop them from the comparison, or replace with a backup hotel.
If a hotel attached a PDF proposal, our LLM parser extracts the data automatically. Parser disputes (when 2 LLMs disagree) are flagged in /app/lab/parser-disputes/. You can correct any field manually — your edits are stored as ground truth and improve future parsing for that hotel.
Confirm your search filters aren't too narrow. Default Hotel DB shows only hotels with email (actionable for outreach). To see all hotels including those without email, toggle Show non-actionable in filters. If the city filter doesn't match (e.g. typed "Egaleo" but the metro area is "Athens"), Easy RFP auto-expands to nearby satellite cities.
Reports aggregate over completed RFPs (status: awarded or expired). New accounts with no completed RFPs show €0 saved — that's correct, not a bug. After 3+ completed RFPs, ROI starts populating with real BAFO savings figures.
First load can take 2–4 seconds while the SPA bootstraps. Subsequent navigations are sub-second. If consistently slow, hard-refresh (Cmd+Shift+R / Ctrl+Shift+R) to clear stale JS cache. Persistent slowness: email us with your browser version and we'll investigate.
Most common cause: card declined (3DS challenge timed out). Try again — your bank may push an SMS/app verification. If repeated: try a different card, or switch to bank transfer (Pro/Team) by emailing [email protected].
If a hotel unsubscribed but still shows up in your picker, it should be marked Opted out. If it isn't, our suppression list may have desynced — email us with the hotel name and we'll force-suppress within 1 hour.
Drafts auto-save every 30 seconds and persist in My RFPs → Draft tab. If a draft disappeared after a browser crash, check the same tab on another device (drafts sync to your account). Drafts older than 30 days auto-archive (still recoverable).